TERMS AND CONDITIONS for Banqueting Hire
Orders
1. Quotations are not acceptance of an order.
2. On acceptance a confirmation will be confirmed in writing.
3. On receipt of the confirmed booking details, the customer is responsible for checking the order and advising immediately, in the event of any discrepancies.
Charges / Security Deposit
1. A security deposit of 25% of the total order value will be required at the time of booking.
2. Payment can be made by cheque cash or bank transfer. Cheques to be made payable to Top Table Banqueting. For payment direct to our bank account, we will provide details.
3. Delivery and collection charges will be agreed at the time of booking and confirmed in writing.
4. Orders are accepted on the basis that full payment must be received, prior to or on delivery of goods. Full payment will be in addition to the security deposit payment.
Shortages / Damaged Goods
1. On receipt of the equipment hired, the customer is responsible for checking the equipment as soon as reasonably possible and advising us immediately in the event of any shortages or damage.
2. Any claims made regarding short deliveries after the goods have been collected by us will not be met and our delivery note (whether or not signed for) is evidence of the goods delivered unless we are notified agree a shortage as stated above.
3. Goods will be checked on return to our premises unless otherwise requested.
4. The customer will be advised of any breakage, loss or damage beyond reasonable repair and will be charged at the replacement value, as detailed on the confirmed booking details. Any such charges will be deducted from the security deposit. The customer is advised on this basis to insure the equipment hired.
5. The security deposit (or balance thereof) will be returned to you as soon as reasonably possible after we have checked the goods on their return. If the amount due exceeds the security deposit we will send an invoice for the balance due.
6. A credit/refund will be raised for any lost item returned within 28days. Substitute items will not be accepted.
Delivery / Collection
1. Deliveries and collections will be made to and from a single ground point, unless pre-arranged and will be subject to an additional charge. If an alternative is not pre-arranged then we reserve the right to leave the goods on the ground floor, or to charge an additional premium to deliver the goods to another floor.
2. We reserve the right to refuse to deliver or collect, should we be of the reasonable opinion that such delivery or collection causes a significant health and safety risk to our delivery / collection staff.
3. We will make every effort to deliver and collect on the dates (and times if applicable) requested, but we will not be responsible if we are unable to meet such dates and / or times due to circumstances beyond our control.
4. Please ensure you make us aware if in delivering or collecting the goods we are likely to encounter any unusual terrain, obstacles or have to deliver a distance of 50 metres.
5. All equipment hired must be returned or made available for collection by the due date. The customer is responsible to ensure all equipment is ready and in one area for collection. We do not provide a clearing or tidying service.
6. If access is not possible to make a delivery or collection, or the goods are not ready and available for collection as specified then a charge will be made for delays and / or additional journeys.
7. All delivery packaging must be returned / available for collection on due date, a charge will be made for non-return. Substitutes will not be accepted.
8. All goods must be returned clean and dry. A washing up service is available at an additional cost, subject to prior arrangement.
Amendments
1. These terms and conditions, together with confirmation of the order, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any employee or other representative on our behalf should be understood as a variation of these terms and conditions as an authorised representative about the services we provide. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
2. Any requested amendment to an order must be made 10 days before the event date. We reserve the right to decline any request to amend orders after that date and cannot guarantee that any request prior to that date can be met.
Cancellation
1. Cancellation charges are as follows :-
More than four weeks prior to the event the deposit only will be retained.
Between two and four weeks prior to an event 50% of the invoice total is payable.
Within two weeks of an event we reserve the right to 100% of the invoice total.
Liability
1. Equipment hired remains the property of Top Table Banqueting at all times
2. The customer is responsible for the safekeeping of all equipment hired, including protection against the elements, theft, vandalism or improper use.
3. Except in the case of death or personal injury caused by our negligence, our liability under or in connection with this contract whether arising in contract, tort, negligence, breach of statutory duty or otherwise howsoever shall not exceed the total payments made by you to us under this contract.
4. Except to the extent permitted by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any negligence or breach of contract on our part and we shall have no liability to pay any money to you by way of compensation other than to refund to you the total amount of the sums you have paid to us.
General
1. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
2. For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this contract, this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.